Exchanges and returns
Returns
PENDING CLIENT CONFIRMATION — proposed policy, subject to review.
We want you to enjoy your FUNGIVORA products to the fullest. This is our exchange and return policy. This is a translation; the Spanish version prevails in case of any discrepancy.
Fresh (perishable) products
Because they are perishable, fresh mushrooms and other perishable products cannot be returned once delivered. This does not limit your rights when a product has a quality issue (see the next point).
Quality issues
If your fresh product arrives in poor condition or with a quality defect, report it within 24 hours of delivery, attaching photographs of the product. Once we review the case, we will offer a replacement or the corresponding refund.
Merch (tees, posters and others)
Merch products can be exchanged or returned as long as they are unused and in their original packaging, within a reasonable window from delivery. To start an exchange or return, contact us and we will explain the process.
How to request an exchange or refund
Write to us on WhatsApp or at fungivora@gmail.com with your order number or details and, if applicable, photographs of the product. We will follow up as soon as possible.